COVID 19 POLICY UPDATE

CUSTOMER & EMPLOYEE SAFETY

what safety measures are you implementing?

we’re committed to taking every precaution to make sure everyone feels safe and comfortable, including:
-Requiring masks and daily temperature checks for employees
-Increasing the frequency of cleanings
-Installing hand sanitizer stations
-Limiting in-store occupancy
-Reducing fitting room capacity
-Implementing contactless payment and e-receipts
-Encouraging customers to practice social distancing and wear masks (which will be provided if needed) at all times

 

WAREHOUSES & SAFETY

Are your distribution centers still open, and what are you doing to keep employees safe?

Our distribution centers remain open with our passionate and dedicated team working hard to fulfill orders. We continue to make the health and safety of our workforce and distribution centers a top priority by implementing the highest safety standards—including strict social-distancing policies with supervisors dedicated to ensuring our new protocols, frequent handwashing, and staying home when sick. In addition to following CDC guidelines, we’re exceeding our rigorous standards of cleanliness by increasing the level and frequency of our sanitization practices. We’ve also implemented enhanced employee training.

 

Can I expect usual shipping times? 

Since the beginning of the COVID-19 crisis, ACTIVTHLETE has been completely committed to making safety and customer satisfaction our number-one priorities, which includes working through industry-wide shipping slowdowns. While our order processing times are back on track, although our third party shipping partners continue to encounter select regional delays. We’re extremely sorry if you’ve experienced shipping issues, but our top priority right now is working with them to get your orders delivered as quickly as possible!

 

Inventory

Is Activthlete getting more sizes in stock soon?

To fulfill the unexpected demand for activewear as a result of COVID-19, we’ve been working hard to expedite new inventory. We’re so sorry that it’s been tough to get our latest styles, but we now have new arrivals weekly that we think you’ll love.

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